Tuesday, January 23, 2007

What did SmartCorp. develop

SmartCorp. has an internal corporate web site that is a click away from resources dedicated to better automate Customer Service processes. A good example of this is the "Online Ticksheets". Each time a Customer Service Associate completes a certain job or task they used to make a tick mark on preformatted paper so that at the end of the day, a manager could see how many calls were taken and what actions were completed for each call. Now this is all done online via the intranet. Now that the process is now on the intranet it is easier for managers to obtain statistical reporting. Employees use the intranet for online project submissions, informational searches on people and banks in the industry and various web forms.